Guides, answers, and studio support

Choose a session, create or sign in to your account, complete intake, and confirm your first reservation.

What to complete before arriving, what to bring, and how to help your instructor teach the right session.

High-level booking, cancellation, account, intake, and support expectations for Tides clients.

How waitlist positions, offer windows, claim timing, and staff review work.

How membership allotments, package credits, gift balance, and class-type eligibility affect booking.

Buy a gift certificate, send it to a recipient, and redeem gift value from the client account.

How recurring memberships create monthly allotments, roll credits, and appear in client and admin views.

How prepaid packages work, where clients review them, and what admins should check before corrections.

What happens to bookings, credits, packages, and payments when a session or purchase is canceled.

How sign-in, profile details, notification settings, bookings, credits, and support tickets stay connected.