Billing
Packages and expiration
How prepaid packages work, where clients review them, and what admins should check before corrections.
6 min readUpdated Jun 18, 2026
Packages are prepaid credits for specific class types. A package may be active, exhausted, expired, refunded, or manually adjusted by staff.
- Check class-type eligibility before assuming a package can book any session.
- Review expiration before canceling or rebooking.
- Do not restore credits to a refunded package.
- Use support tickets for billing questions that need staff review.
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