BillingFeatured guide
Understand credits
How membership allotments, package credits, gift balance, and class-type eligibility affect booking.
8 min readUpdated Jun 18, 2026
Tides booking is credit-aware. The platform checks the client, the selected class type, capacity, intake requirements, and available credit before it creates a booking.
Credit order
Membership allotments are used before package credits. Package credits are selected according to the studio's configured priority rule, usually by the soonest expiration.
What clients should check
- The class type attached to the credit matches the session being booked.
- The package or membership is active and not expired.
- The remaining count is high enough for the booking.
- The account email matches the email used for purchase.
What admins should check
- Confirm identity before adjusting credit state.
- Check active packages, memberships, gift balance, and recent bookings together.
- Use comp, cash, refund, or adjustment actions according to what actually happened.
- Leave a reason that makes sense in the audit log.
Screen reference
Use these images after the steps above to recognize the right page, tab, or detail view.
