Refunds and cancellations

Booking cancellation and payment refunds are separate decisions. A booking can restore or forfeit a credit depending on timing and actor. A payment refund must follow the original payment and package or membership state.

Booking cancellation

• Outside the cancellation window, the platform restores eligible credits.
• Inside the cancellation window, client cancellations can forfeit the credit.
• Admin cancellations on behalf of the studio should not forfeit the client credit.

Payment refunds

• Refund card payments through the payment workflow tied to the purchase.
• Do not refund comp retail orders. Use stock correction if inventory must be adjusted.
• Do not create revenue by reversing a comp as if it were paid.