Privacy Policy
Last Updated: June 14, 2026
Introduction
Tides Pilates ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our booking platform, or engage with our services at 1300 9th Street, Arcata, CA 95521.
Information We Collect
We collect information you provide directly to us:
- Account information: name, email address, phone number, and password
- Health and intake information: physical health disclosures, injury history, and emergency contacts submitted through our intake forms
- Payment information: processed securely through Stripe; we do not store your full credit card numbers
- Booking and session history: class bookings, attendance records, instructor preferences, and package/membership usage
- Communications: messages sent through our contact form or in response to our emails and SMS notifications
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services, including multi-instructor class scheduling and booking
- Process payments and manage your packages, memberships, and gift certificates
- Send booking confirmations, reminders, waitlist notifications, and other transactional communications
- Ensure your safety during sessions by reviewing health disclosures with your instructors
- Respond to your inquiries and provide customer support
- Analyze usage patterns to improve our platform and services
Information Sharing
We do not sell, rent, or trade your personal information. We share information only in these circumstances:
- With service providers who help us operate our business (Stripe for payments, Resend for email, Twilio for SMS)
- Within our studio network: Your health information, booking history, and contact details are accessible to our authorized teaching staff to ensure continuity of care and safety across all your sessions, regardless of which instructor you book with.
- When required by law or to protect our rights and safety
Data Security
We implement appropriate technical and organizational measures to protect your personal information. All data is transmitted over encrypted connections (HTTPS). Payment processing is handled entirely by Stripe, a PCI-DSS compliant payment processor. Health-sensitive intake data is stored securely with access limited to authorized studio staff.
Your Rights (California Residents)
Under the California Consumer Privacy Act (CCPA), California residents have the right to: know what personal information we collect and how it's used; request deletion of your personal information; opt out of the sale of personal information (we do not sell your data); and not be discriminated against for exercising your privacy rights. To exercise these rights, contact us at support@mail.tidespilates.com.
Cookies and Tracking
Our website uses essential cookies for authentication and session management. We use analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings or our cookie consent banner.
Children's Privacy
Our services are not directed to individuals under 16. For minor participants, we require a parent or guardian to complete intake forms and provide consent on their behalf.
Google API Data (For Instructors)
When instructors choose to connect their Google Calendar to Tides Pilates, we request access to calendar events and the calendar list. We use this data solely to provide two-way synchronization of the teaching schedule: to automatically create, update, and delete calendar events when a pilates session is booked, rescheduled, or cancelled, and to check availability (Free/Busy) against selected personal calendars to prevent booking conflicts.
Tides Pilates's use and transfer to any other app of information received from Google APIs will adhere to the Google API Service User Data Policy, including the Limited Use requirements. We do not use this data for marketing, advertising, or any other purpose outside of providing the core scheduling and synchronization service.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact us at support@mail.tidespilates.com or call 530-488-9769. You can also visit us at 1300 9th Street, Arcata, CA 95521.